How to Avoid Misleading Functionality & Effect Violations

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❓ What is Misleading Functionality & Effect?

Your listing will be rejected if it suggests that a product can deliver unrealistic or medically unproven results.
Examples of violations include:
  • ⚠️ Claims not supported by evidence (e.g. “Cures acne in 3 days”)
  • ⚠️ “Before and after” comparisons showing drastic changes
  • ⚠️ Beauty claims suggesting permanent results
  • ⚠️ Exaggerated medical, health, or dietary benefits
  • ⚠️ Any wording that says the product cures, relieves, prevents, treats, or works as a therapy for a disease or symptom

✅ Tips to Stay Compliant

Follow these best practices when writing titles, descriptions, uploading images, or adding videos:

1. Avoid Medical & Disease Claims

🚫 Don’t say your product can cure, prevent, heal, or treat diseases or medical conditions.
🚫 Don’t say your product can enhance, boost, increase, or improve body functions.
Examples of forbidden promises: “fat burning,” “appetite suppression,” “sexual performance improvement.”

3. Avoid Exaggerated Beauty Claims

🚫 Don’t exaggerate the effect of beauty products.
Examples: “Eliminates wrinkles permanently,” “cures hair loss,” “boosts breast size,” “whitens skin instantly.”

4. Avoid Before-and-After Comparisons

🚫 Don’t use images or videos showing unrealistic transformations.
Examples:
  • Hair loss before/after
  • Body reshaping or fat loss transformations
  • Skin color changes before/after

5. Avoid Instant or Time-Limited Claims

🚫 Don’t promise results within a fixed time.
Examples:
  • “Removes freckles in 5 days / 2 weeks / 1 month”
  • “Breast enhancement right away”
  • “Solves hair loss in 2 weeks”

Avoid Exaggerated Claims

  • "#1 product in the world / Top Selling in MX"
  • "Guaranteed Results in xx days!"
  • "Try it for 30 Days to get the desired results"

✅ Acceptable Claims

Some claims are acceptable as long as they are factual and supported.
  • Ingredient / Component Claims
You can mention possible outcomes of ingredients, nutrients, or components, rather than the product itself.
  • Example: “Contains Vitamin C, known to support skin health.”
  • Claims Printed on Product Packaging
If the claim already appears on the official packaging, it can also appear in your listing or images.
  • Example: “100% natural ingredients” (as shown on the box).
  • Suitability for Certain Users / Skin Types
You can state suitability for specific groups, skin types, or conditions.
  • Example: “Suitable for sensitive skin” / “Gluten-free – suitable for celiacs.”
  • Color Variations in Makeup
It’s allowed to describe products based on skin tone variations in cosmetics.
  • Example: “Foundation available for white/dark skin.”
  • Toothpaste Claims
Toothpastes can claim to prevent cavities or gum diseases.
  • Example: “Helps prevent cavities with fluoride protection.”
  • Before & After on Packaging
If “before & after” pictures appear directly on the official packaging, they are acceptable.
  • Example: Whitening toothpaste box with before/after teeth images.