Overview

The TikTok Shop Account Closure Policy covers the process a seller follows to initiate their TikTok Shop closure.
All sellers who offer products for sale through TikTok Shop must do so in accordance with the TikTok Shop Account Closure Policy.
This policy is not exhaustive, nor intended for legal advice. Sellers must seek independent legal advice if they have questions about the laws and regulations concerning their products.
This policy is updated periodically. Sellers must check this page regularly to ensure compliance with our current policy.

Account Closure

Sellers can apply for account closure in accordance with our TikTok Shop Seller Terms of Service. Shop closure and account closure occur simultaneously on TikTok Shop.

Account Closure Criteria

Sellers must meet the following criteria for an account closure application to be approved. Sellers can check their progress for each criterion on the Close Shop Account page.

• All orders must be in completed or closed status for 90 calendar days.
• All products must be delisted. Products still in the moderation phase must be delisted once moderation is complete.
• All dispute service tickets must be resolved.
• All unsettled payments to TikTok Shop, including commissions, logistics fees, or outstanding invoices, must be settled.
• All enforcement actions containing freeze withdrawal must be resolved.
• A 30-day public notice period of account deletion must be given.

Account Closure Procedure

Step 1：Enter the Close-Shop Flow

• PC: Seller Center → My Account → Account Settings → Close Shop Account
• App: Me → Settings → Account Info → Delete Account

Permission: Only the primary account sees the button; sub-accounts cannot start the flow.

Step 2： Verify Identity

• Review pre-filled shop info (business type, shop name, region, company, phone).
• Request and enter the SMS OTP sent to the registered phone.
• Select a closure reason from the drop-down (or choose “Others” and type ≤500 chars).
• Decide whether to accept a follow-up survey.
• Tap Next.

Tip: Update registered mobile first if changed (Account Security)

Step 3: Pass Six Closure Criterion

The page lists every pre-condition and its real-time status.
You must turn every line to “Finished” before the Next button becomes enabled:
Notice: You may Withdraw Shop Closure Request (bottom link) while you are still on this screen; doing so clears all progress and reverts the shop to active.

Step 4: Review Policy & Sign Agreement

Read the termination agreement, tick the checkbox, confirm in the pop-up.
Once you tap Confirm, the request becomes irreversible.

Step5: Deposit Refund (if applicable)

You are redirected to the Deposit Refund page. Submit the refund application; GNE/finance team will process it off-line.
When the refund is issued the shop status moves to WITHDRAW and the closure is complete.

Post-Account Closure

After account closure, TikTok Shop will revoke the seller's access and usage rights to their TikTok Shop. The seller will no longer be able to conduct commercial activities using their TikTok Shop.

• Sellers must still fulfill all obligations that have arisen or may arise due to the shop's past transactions.
• Sellers may not retain any customer-related information obtained through their TikTok Shop.
• After account closure, sellers may open a new TikTok Shop using their previous registration documents (identification, business certificates, etc.) if their documents are still valid.
• After account closure, sellers may open a new TikTok Shop using their previous registration documents (identification, business certificates, etc.) if their documents are still valid.