Seller Drop-Off Introduction

This article focuses on dropoff scenarios under the Shipped via Platform option—where sellers manually deliver parcels to the carrier's dropoff point. It covers how to prepare orders, key dropoff requirements, and tips to ensure a successful handover.
To learn more about the overall Shipped via Platform setup—including label generation and default shipping configuration—please refer to Shipped via Platform Overview.

Overview

• Shipped via platform with standard drop-off shipping service is provided by TikTok Shop . For this shipping method, sellers will not be able to choose logistics service providers.
• Standard drop-off shipping service means you need to drop off the parcels to the platform's cooperative points/station to handover prepared parcels to logistics service providers.
• Drop off city :

• Dropoff operating hours: varies by different points. Please confirm with your selected dropoff location before you go to drop-off
  

Drop off introduction

• TikTok Shop Standard drop-off mode means you need to drop off the parcels to the platform's cooperative points within the required time for scanning and handover with logistics service provider.
• New sellers shipping mode will be drop-off by default
• Your shop`s shipping mode is completely determined by the TikTok Shop, and you cannot choose the logistics service provider.
• In TikTok Shop Seller Center > Orders > Manager order page, you can check your current shipping mode.
  
• How to know the shipping mode of my shop:

For those cities, where TikTok Shop can provide both drop-off and pick up service, we are going to change the shipping mode of your shop on a monthly basis :

• TikTok Shop normally adjusts your collection mode on the 1st and 15th of each month. If these dates fall on a weekend or during a campaign period, the adjustment will be delayed.
• If your shop's last 15 day average order is more than 5 orders , we will keep the pick up mode. If less than 5 orders, we will switch shipping mode to drop-off

(*The threshold of pick up and drop off will be adjusted by TikTok Shop, we will inform you the adjustment in advance; In special platform campaigns, we may have different mechanisms, we will notify you in advance )
(*The list is subject to periodic updates. Any changes will be communicated to you through Seller Center.)

• How to search for drop-off points: you can check the points in seller center - manage orders, there is one exclusive link to show all points
• In the early stage, we have fewer collection points in some cities. We will gradually increase them in the later stage. Please pay attention to the official notification of TikTok Shop.
• Drop off working time varies by different points. Please confirm with your selected dropoff location before you go to drop-off.
  

Shipping Rates

Base Shipping Rates

Note: Price includes Value-Added Tax, its same as pick up mode, no changes

[From 9 Feb 2026 onwards] Forward logistics:Zone represents the delivery distance from the shipping state to the customer's delivery state specified at checkout. A higher zone number indicates a longer distance and a higher shipping fee.
*Detailed Zone classification can be queried via link: Zone definition

How to Calculate Shipping Costs

• The shipping fee displayed to the buyer is calculated at checkout based on Shipped via Platform’s rate cards. The actual shipping fee will be calculated after your package is delivered by the carrier and, once confirmed, will be displayed on the Settlement Details page.
• On your billing statements, the shipping fee is the same as the buyer shipping fee.
  • You will receive the buyer shipping fee once the order is paid.
  • The shipping rate charged to the buyer is the same as the shipping rate billed to you.
  • You must bear additional costs due to difference in weight, so it is good practice to put accurate weight and dimension when registering your product.
    

Package Dimension Limits

• The maximum allowable length, dimensions, and weight per package for TikTok Shop Standard Shipping are as follows:

• Failure to adhere to these size and weight restrictions can result in the carrier refusing to accept the package, delivery failures, or additional fees. Sellers are fully responsible for any consequences arising from non-compliance with these logistics requirements.
• Note: The size and weight limits apply to the dimensions of the entire package after the product is packed, not to the individual dimensions of the product itself.

You can find more information about the TikTok Shop Packaging Guidelines here

Packaging Requirements

To ensure customers receive their orders in excellent condition, it is essential to use proper packing methods and materials. Packaging acts as a protective barrier for your products during storage, transit, and handling, safeguarding them from damage and ensuring they remain intact from the point of origin to their final destination.
Do:

• Choose the appropriate size and type of packaging for the product.
• Ship only products permitted by the carrier.

Do Not:

• Outer package in black colour
  

Avoid:

• Including messages with inappropriate information.
• Requesting that customers return items in exchange for incentives.
• Adding unauthorized marketing or promotional materials (e.g., pamphlets, display items, price tags, stickers, or other inappropriate content).
• Shipping any items the customer did not order.

Examples of Recommended Packaging

Package Handover

To ensure a smooth handover process and minimize the risk of disputes over package loss, please follow these steps:

• For drop off, you will need to take the parcel to a drop off point after you finish the printing, picking and packing process.
• During the handover process, please ask the service provider to scan each package and confirm the scan results.
• Obtain Proof of Pickup: Request a receipt or acknowledgment from the carrier that specifies the number of packages collected. Some drop off points will not provide physical receipt, but will send it to your email
• Monitor Shipments: Regularly track the status of shipments and promptly address any issues that arise.

Failure to follow these steps may lead to disputes with logistics providers and potential liability for package loss or other issues.

Prohibited Items

You are strictly prohibited from shipping the following items through TikTok Shop's logistics service providers. This list includes, but is not limited to:

1. Dangerous Goods

These are items that pose significant safety risks during transportation:

• Explosives
• Gases
• Liquids
• Flammable liquids and solids
• Oxidizers and organic peroxides
• Toxic, irritant, or infectious substances
• Corrosive materials
• Solvents and corrosive chemicals
• Magnetic or radioactive substances
• Oxidizing agents

2. Restricted Items

Items that are regulated or require special approval:

• Radioactive substances
• Non-reactive substances with legal or chemical endorsements

3. Valuables and Currency

High-value items that are prohibited due to security risks:

• Jewelry
• Cash
• Other valuables

4. Illegal and Counterfeit Items

Items that violate intellectual property or legal standards:

• Counterfeit or pirated goods
• Pornographic materials

5. Documentation and Import Restrictions

Items requiring proper documentation that cannot be provided:

• Foreign goods without proper import documentation

6. Animal and Plant Products

Biological materials that may be regulated or prohibited:

• Hides and skins
• Plants or animals, whether alive or dead

7. High-Value Items

Items exceeding a specific monetary threshold:

• Products valued over $10,000

8. Consumer Products

Items that may violate local regulations or are unsuitable for shipping:

• Alcoholic beverages
• Medications
• Food and health products

9. Miscellaneous

Other items that are not suitable for transport:

• Glassware
• Vehicle license plates

Important Notes

• Shipping prohibited items may result in penalties, including rejection of shipments, fines, or legal action.
• You are responsible for ensuring compliance with all applicable laws, regulations, and TikTok Shop policies.
• If you have any questions about specific items, consult TikTok Shop support or your logistics provider before shipping.
  

Seller FAQ

Q: Can i change the shipping mode by myself?A: No, you are not able to change the shipping mode by yourself, all modes assigned to your shop based on TikTok Shop logic
Q: My shop is drop-off shipping mode, can i ask carrier to pick up ?A: No, once your shop is assigned drop-off, you must go to drop-off parcels by yourself
Q: Will the shipping mode be changed if TikTok only provides drop-off in my city? A: No. For those cities, where TikTok Shop can only provide drop-off mode, your shop shipping mode will keep drop-off until TikToK Shop announces pick up service launch.
Q: Where can I check the current shipping mode for my shop?A: In TikTok Shop seller center - Orders - Shipping settings page, you can check your shop`s current shipping mode.