Standard Service Overview

This article provides an overview of Shipped via Platform, the default shipping option that is simple to set up and includes built-in label creation. Sellers can conveniently purchase and print shipping labels directly from the Seller Center using TikTok Shop's designated carriers—eliminating the need to configure a separate shipping template.
To learn more about the shipping process in Seller Center, please refer to this article. It offers step-by-step guidance to help you efficiently manage and dispatch your orders.

• How to Process "Shipped via Platform" Orders
  

Overview

• Shipped via Platform with Standard Shipping Services is automatically designated as the default delivery method by TikTok Shop.
• Service Scope: Available for Mexico Local-to-Local sellers who have subscribed to Shipped via Platform
• Pickup Areas: Mexico State, Mexico City, Guadalajara and Monterrey.

Note: Pickup services may not be available in certain areas due to safety concerns or regulatory restrictions and are subject to change over time.

• Delivery Area: We provide nationwide end-to-end delivery across Mexico. (For high-risk addresses as defined by TikTok Shop and our logistics provider, buyers will be unable to place an order.)
• Pickup Address: TikTok Shop requires you to provide their accurate pickup address as soon as possible. This address will be shared with our logistics service provider at least 2 working days in advance to arrange courier pickup. Please ensure the warehouse or pickup address is accurate, as it will be used exclusively for the pickup service.
• Reverse Logistics: [From May 8th, 2025 onwards] TikTok Shop currently provides platform reverse logistics services by Estafeta (dropoff).
  

Service Level Agreement (SLA)

SLAs are the maximum number of business days for an order to reach a specific stage in the fulfillment/shipping process (e.g. Ready to Ship, awaiting collection, in Transit, delivered).
Note: Business Day refers to each day that is neither a Saturday, Sunday, nor a Mexico public holiday. You can find more information about the fulfillment policy by clicking here

Shipping Rates

Base Shipping Rates

Note: Price includes Value-Added Tax.Forward logistics:[From 22 June 2026 onwards] Forward logistics:*Price includes Value-Added Tax (VAT). Packages over 30.00kg will not be accepted.
*Shipping Fee Calculation Example: For a 15kg parcel shipped from Main region (Estado de Mexico) to Core region (Estado de Mexico), the shipping fee is calculated as: Base Fee 49 MXN + Weight over 5kg × 8 MXN/kg = 49 + (15-5)×8 = 129 MXN.
*Detailed region classification can be queried via link: Mapping of States&Region[From 12 May 2025 onwards] Return logistics:If the return reason matches any of the cases below, the return shipping fee will be covered by the seller.

• Inaccurate item description
• Missing or broken parts
• Fabric, material, or style is not as expected
• Item damaged, but shipping box in good condition
• Item defective or doesn't work
• Wrong item was sent
• Product wouldn't arrive on time
• Item arrived too late

Please note that the rate is approximate and may be subject to additional charges, including but not limited to:

• Fuel Charge – Click here to learn more
• Remote Area Surcharge – Additional fees may apply for deliveries to remote locations. Click here to validate remote area by inputing your origin and destination.

How to Calculate Shipping Costs

• The shipping fee displayed to the buyer is calculated at checkout based on Shipped via Platform’s rate cards. The actual shipping fee will be calculated after your package is delivered by the carrier and, once confirmed, will be displayed on the Settlement Details page.
• On your billing statements, the shipping fee is the same as the buyer shipping fee.
  • You will receive the buyer shipping fee once the order is paid.
  • The shipping rate charged to the buyer is the same as the shipping rate billed to you.
  • You must bear additional costs due to difference in weight, so it is good practice to put accurate weight and dimension when registering your product.

Settlement

Package Dimension Limits

• The maximum allowable length, dimensions, and weight per package for TikTok Shop Standard Shipping are as follows:
• Failure to adhere to these size and weight restrictions can result in the carrier refusing to accept the package, delivery failures, or additional fees. Sellers are fully responsible for any consequences arising from non-compliance with these logistics requirements.
• Note: The size and weight limits apply to the dimensions of the entire package after the product is packed, not to the individual dimensions of the product itself.

You can find more information about the packaging guideline by clicking here

Packaging Requirements

To ensure customers receive their orders in excellent condition, it is essential to use proper packing methods and materials. Packaging acts as a protective barrier for your products during storage, transit, and handling, safeguarding them from damage and ensuring they remain intact from the point of origin to their final destination.
Packages that do not meet the required packaging standards may be rejected by the logistics service provider (LSP). In such cases, the seller will be responsible for any resulting delays, damages, additional costs, or other liabilities.Do:

• Choose the appropriate size and type of packaging for the product.
• Ship only products permitted by the carrier.

Avoid:

• Including messages with inappropriate information.
• Requesting that customers return items in exchange for incentives.
• Adding unauthorized marketing or promotional materials (e.g., pamphlets, display items, price tags, stickers, or other inappropriate content).
• Shipping any items the customer did not order.

Examples of Recommended Packaging

Shipping Label Requirements

To ensure a smooth shipping process, you must print labels that are clear, scannable, and include complete information. You will be fully responsible if a shipping label is unscannable due to their error, leading to order delays or cancellations. Please follow these guidelines:

• Include the customer’s name and full postal address (including zip or postal code).
• Use a thermal printer to print shipping labels, as this helps maintain the clarity and legibility of shipping information and barcodes throughout the shipping journey. (Do not use A4 paper)

Note: You can find more information about the label by clicking here

Package Handover

To ensure a smooth handover process and minimize the risk of disputes over package loss, please follow these steps:

• Prepare Packages: Before the carrier arrives, make sure all packages are fully prepared with accurate labels and necessary documentation.
• Verify Pickup: When the carrier arrives, confirm the total number of packages being handed over.
• Obtain Proof of Pickup: Request a receipt or acknowledgment from the carrier that specifies the number of packages collected.
• Monitor Shipments: Regularly track the status of shipments and promptly address any issues that arise.

Failure to follow these steps may lead to disputes with logistics providers and potential liability for package loss or other issues.

Prohibited Items

You are strictly prohibited from shipping the following items through TikTok Shop's logistics service providers. This list includes, but is not limited to:

1. Dangerous Goods

These are items that pose significant safety risks during transportation:

• Explosives
• Gases
• Liquids
• Flammable liquids and solids
• Oxidizers and organic peroxides
• Toxic, irritant, or infectious substances
• Corrosive materials
• Solvents and corrosive chemicals
• Magnetic or radioactive substances
• Oxidizing agents

2. Restricted Items

Items that are regulated or require special approval:

• Radioactive substances
• Non-reactive substances with legal or chemical endorsements

3. Valuables and Currency

High-value items that are prohibited due to security risks:

• Jewelry
• Cash
• Other valuables

4. Illegal and Counterfeit Items

Items that violate intellectual property or legal standards:

• Counterfeit or pirated goods
• Pornographic materials

5. Documentation and Import Restrictions

Items requiring proper documentation that cannot be provided:

• Foreign goods without proper import documentation

6. Animal and Plant Products

Biological materials that may be regulated or prohibited:

• Hides and skins
• Plants or animals, whether alive or dead

7. High-Value Items

Items exceeding a specific monetary threshold:

• Products valued over $10,000

8. Consumer Products

Items that may violate local regulations or are unsuitable for shipping:

• Alcoholic beverages
• Medications
• Food and health products

9. Miscellaneous

Other items that are not suitable for transport:

• Glassware
• Vehicle license plates

Important Notes

• Shipping prohibited items may result in penalties, including rejection of shipments, fines, or legal action.
• You are responsible for ensuring compliance with all applicable laws, regulations, and TikTok Shop policies.
• If you have any questions about specific items, consult TikTok Shop support or your logistics provider before shipping.
  

Logistics service provider contact information

If you have any pickup issues or inquiries, you can reach out to the service provider through the channels listed below.

Seller FAQ

Q: As a new TikTok seller, what must I do before receiving orders?Q: Do I need to set up a shipping template and select TikTok Standard Shipping as my shipping method？Q: Can I use Seller Shipping option? A: No, Seller Shipping option is currently unavailable.
Q: Does TikTok standard shipping service provide drop-off?A: No, drop-off service is not available now. We will notify you in advance if it's ready.
Q: Does TikTok standard shipping service provide fulfillment service?A: No, fulfillment service is not available now. Please pay attention to TikTok Shop official announcement.
Q: How do I know which carrier will pick up my order?A: You can check this by navigating to Seller Center > Manage Orders > Shipping Method.Q: How do I arrange a pickup?A: Once your order status changes to "Awaiting Collection," TikTok will automatically notify the carrier. The carrier will pick up the parcels from your ship-from address within 1-3 business days. Please ensure your packages are ready before the carrier's visit.
Q: What should I do if you need the carrier to pick up packages on Saturday?A: You can coordinate directly with the carrier, as most logistics providers in Mexico offer limited services on Saturdays and are generally unavailable on Sundays. Please confirm the carrier's availability and note that Saturday pickups may have earlier cutoff times.
Q: What should I do if the carrier hasn't picked up my packages or I'm unable to contact them to schedule a pickup after 3 business days from order creation? A: First, confirm that the order status is "Awaiting Collection" and that the packages are ready for pickup. If the issue persists, submit a ticket in the Seller Center for assistance.
(Navigate to Seller Center > Help > Submit Ticket and choose 'Logistics Issues)
Q: If the carrier comes to pick up the parcel, but I haven’t finished packing yet, will they still pick it up?Q: How can I track the order status?