How to Process "Seller Shipping" Orders

If you're using Shipped by Seller, here’s an easier and more flexible process for uploading your tracking number!

Getting order address information

If you want to view a summary of your new and unshipped orders

• Step 1: Export To ship orders information by clicking the 'Export' Button.

• Step 2: Arrange shipments with your third party logistics providers according to order address information.
  
• Template downloaded, will include order ID, SKU ID, quantity and buyer shipping information, which helps you fulfill shipment with third party shipping provider faster. A maximum of 200,000 orders can be exported in one go.
  

Add tracking information for orders in bulk

If you want to upload tracking numbers for multiple orders at one time:

• Step 1: Go to Manage Orders. And click Upload.
  

• Step 2: Click Download Template. Upload the shipping information for your orders.
  
• Please review the "Data definitions" and "Examples" sheets in template before filling out the file to get familiar with the information that will go into your file.
  
• Step 3: The system will redirect you to the Add Tracking Info page, where you can input the tracking ID and select the shipping provider. Once completed, click 'Submit Package.'
  
  

Add tracking information for orders one by one

You can also choose to copy and paste your tracking numbers individually. For example,

• Step 1: Select order status "Awaiting shipment"
• Step 2: Select "Shipped by Seller" order and select a particular SKU first.
• Step 3: Select Order content "Single SKU"
  
• Step 4: Select orders in bulk and then click the Add tracking info Button.
  
• Step 5: Copy paste Tracking ID, shipping provider for all orders
• Step 6: Click Submit
  

Handover Packages to Logistic Service Providers

For orders using Shipped by Seller, you must ensure that your packages comply with the dispatch SLA requirements. Before handing your package over to the logistics service provider (LSP), it’s your responsibility to verify that both the product and its packaging are intact and that the correct shipping labels are applied.
It's essential to closely monitor all shipping processes and the final status of dispatched packages. The order status will update to “Delivered” once the LSP confirms the final package status.