How to Process "Shipped via Platform" Orders

The demo screenshots are from test accounts and are for reference only. The actual interface may differ.If you're using Shipped via Platform, here’s a quick and easy guide to creating and purchasing shipping labels:

TikTok Label Buying Process

1. Selecting Orders for Label Purchase:
   • Create shipping labels for orders awaiting processing on TikTok by selecting them individually or in bulk under "Manage Orders" > "To Ship">"Create Shipping Labels" button.

• Step 1: Select the order status “Awaiting Shipment”
• Step 2: Choose the “Shipped via Platform” order.
• Step 3: Click the “Create Labels” button
• If no shipping provider is available for the order, the system will display an error tag.

2. Options for default Label Purchase:
   • Print labels upon shipment: Print your shipping labels during the label purchase flow, so you can get the labels immediately after buying them.
   • Print labels after shipment: Print your shipping labels anytime from the Manage orders or Shipping labels page after you buy them. You can print shipping labels, packing slips, and picking lists individually or in bulk.

Print labels after shipmentPurchase and Print Together

What if my label is rejected?

To create a shipping label, TikTok Shop must confirm the shipping information with the carrier. If the system confirms the shipping information from the carrier, labels are successfully generated. However, if an error code from the carrier is received, label creation cannot be completed.
If we receive an error code, a "Label rejected" notice will be displayed for that order at the bottom of the page. Don't panic! We will show the reason for the error code and suggest ways to fix the problem. Once you’ve resolved the issue, you can click Recreate Label to continue the process.
Different types of errors may cause your shipping labels to be rejected. Common errors include:
Depending on what caused the rejection, issues can often be solved in just a few quick steps or, for more serious problems, you can contact the TikTok Shop customer service team to get more information on why the label was rejected.

Recreate or reprint on the Shipping Labels page

Once you successfully address any issues with your failed labels and are ready to recreate or reprint them, you can do so on the Shipping Labels page, which supports bulk processing. The Shipping Labels page clearly shows your printing results and makes it easy to directly handle any issues, saving you a lot of time during fulfillment.

Check your printing history

• On the Shipping Labels page, you can check detailed package information and the status of your labels for each order. If you click View History, you can also see the full order label records, from creation to printing.

• On the Shipping Labels page, you can check detailed package information and the status of your labels for each order. If you click View History, you can also see the full order label records, from creation to printing.

• Click Printing History to check and download PDFs of particular batch labels.