Product Safety Policy

Purpose and Scope

The TikTok Shop MX Product Safety Policy (the "Policy") sets forth the requirements and expectations for Sellers when they list products on TikTok Shop.
Important Note: TikTok Shop may take enforcement actions against sellers or creators who breach this policy in accordance with our Seller Terms of Service. Products offered on TikTok Shop must comply with all applicable federal, state, local laws, as well as all TikTok Shop's policies related to those products and their listings.
Sellers are required to adhere to the requirements set forth in this policy and TikTok's Community Guidelines. This policy is not intended as legal advice. We encourage sellers to seek independent legal advice if they have questions about the laws and regulations concerning their products.
This policy is updated periodically. Sellers must check this document regularly to ensure compliance with our current policy.
TikTok Shop reserves the right to make changes to any policy at any time without prior notice.

Policy Statements

All TikTok Shop sellers are required to comply with this policy. The TikTok Shop MX Product Safety Policy sets forth the expectations for Sellers on TikTok Shop. These requirements are designed to ensure that products listed on the platform adhere to rigorous standards of quality, safety, and compliance.
Key Points:This policy outlines TikTok Shop's product safety requirements for our sellers, and what our sellers must do when we receive reports about safety complaints and incidents.

Seller's Duty To Ensure Customer Safety

In accordance with the Seller Terms of Service, we require that you and the products you sell comply with applicable product safety laws and regulations. We therefore require that you ensure the following at all times:

• Your products are safe for their intended consumer's use
• You regularly audit your products to ensure their performance or functions meet relevant regulatory and industry safety standards
• You proactively address any safety concerns raised by your customers, whether through product reviews or other channels

Product Safety Issues

In the event of reported safety complaints or incidents from your customers, we may take any of the following actions:

• Review the relevant product listing and any content within or associated with it.
• Temporarily or permanently suspend the product listing to prevent further risk to your customers. If applicable, we will notify you through Seller Center if we do so, with instructions on how you may reinstate the product listing.
• Contact you for more information or documentation.
• Report product safety concerns to relevant government agencies.

Seller's Duty To Provide Information

You must promptly act on our requests for information about the products you're selling. This may require you to engage the product's manufacturer, or your suppliers or importers to obtain necessary documentation. We may take enforcement actions if we do not receive the information we request or we do not receive it in a timely manner.

Enforcement Actions

We constantly review your shop's compliance with this policy. We may take enforcement actions if your shop violates this policy. These include:

• Sending you a warning message to take immediate corrective actions
• Freezing the relevant product listing
• Deducting from your seller account balance to cover any losses or damages
• Temporarily suspending or permanently deactivating your TikTok Shop account

Read our TikTok Shop Seller Enforcement Policy. for more information.

Appeals

If a seller finishes the recitification of this punished product (or a seller believes that an enforcement action was taken against them in error）, they may file an appeal through Seller Center's "Shop Health" or the TikTok app by raising a ticket,introducing what they do about how to improve this product quality.TikTok Shop will investigate the appeal and if it is determined the violation/enforcement was in error, TikTok Shop will make the necessary corrections. It is the sole responsibility of the party submitting the appeal to collect, prepare, and upload all required supporting documentation supporting the appeal. TikTok Shop reserves the right to resolve appeals based on its internal policies and reasonable discretion.